Refund Policy
Last updated: 12/14/2025
Giga.tel provides digital eSIM products that are delivered instantly after purchase. Because eSIMs are digital, activation-based products, refund eligibility depends on whether the eSIM has been used or activated.
Eligibility for Refunds
You are eligible for a refund if:
- The eSIM has not been activated, scanned, or added to any device
- You contact us within 14 days of purchase
- You provide the order number and email used during checkout
You are not eligible for a refund if:
- The eSIM has been activated, scanned, installed, or partially used
- Data usage has begun
- The device is not eSIM-compatible
- You purchased a plan for a country or device that does not support eSIMs
Technical Issues
If you experience activation problems, Giga.tel will:
- Verify the eSIM status with the mobile operator
- Reset, reissue, or replace the eSIM if needed
- Provide 24/7 technical support
Restricted Payment Methods
PayPal may not be available for certain destinations due to regional or internal PayPal restrictions.
How to Request a Refund
To request a refund, contact [email protected] or WhatsApp +55 11 93333-2222 with your order number and reason for the request.
Approved refunds are processed within 3–10 business days to the original payment method. Processing times may vary depending on the issuing bank or payment provider.